Refund policy

💳♻️ Return & Refund Policy – Zipzen store

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

✅ Eligibility for Returns

📦 Item must be in the same condition you received it — unworn/unused, with tags, and in its original packaging.

🧾 Receipt or proof of purchase is required.
👍 To start a return,

👉contact us at 📧 zipzenstore@gmail.com.✅

 Returns must be sent to: [INSERT RETURN ADDRESS].

🏷 If accepted, we’ll send you a return shipping label + instructions.

🚫 Items sent back without requesting a return first will not be accepted.
📩 Questions? Email us anytime at zipzenstore@gmail.com.

🛑 Damages & Issues

Inspect your order upon delivery.

Contact us immediately if defective, damaged, or incorrect so we can make it right.

🚫 Exceptions / Non-Returnable Items

🥗 Perishables (food, flowers, plants)

🛠 Custom/personalized products

💄 Personal care goods (beauty items)

⚠️ Hazardous materials, flammable liquids, gases
❌ No returns on sale items or gift cards.

🔄 Exchanges

Return your item → once accepted, place a new order for the product you want.

🇪🇺 EU 14-Day Cooling Off

EU customers may cancel/return within 14 days without reason.

📦 Item must be unused, with tags & packaging.

🧾 Receipt/proof of purchase required.

💵 Refunds

🔔 You’ll be notified once your return is received & inspected.

✅ If approved, refund issued to your original payment method within 7 business days.

⏳ Extra time may be needed by banks/credit providers.
📩 If 15 business days pass after approval with no refund, contact zipzenstore@gmail.com